FAQ
If your question isn’t covered here, contact us using the info below.
1. Product & Size
Q: How to choose the right size for T-shirts/jackets/hoodies?
A: Check our “Size Chart” on each Shopify product page—we list chest, waist, and sleeve length measurements. For jackets/hoodies, size up if you prefer a loose fit; T-shirts follow standard clothing sizes.
Q: What fabrics are your clothes made of?
A: T-shirts: 95% cotton + 5% spandex (soft, stretchy); Jackets/Coats: Polyester blends (waterproof for outerwear) or cotton (casual styles); Hoodies: Fleece-lined cotton (warm) or French terry (lightweight). Details on Shopify.
Q: Do you offer plus-size options?
A: Yes! Most styles go up to 3XL—look for “Plus-Size” tags on Shopify product pages.
2. Care & Maintenance
Q: How to wash waterproof jackets without damaging the coating?
A: Machine wash on “delicate” cycle with mild detergent (no bleach). Air-dry flat—avoid tumble drying (high heat breaks down waterproof coating).
Q: Can hoodies be machine-dried?
A: Yes, but use low heat to prevent shrinking. For fleece hoodies, tumble dry with a dryer sheet to reduce pilling.
Q: How to keep T-shirts from fading?
A: Wash in cold water, turn inside out, and hang to dry. Avoid direct sunlight when drying—fading happens faster with heat/sun exposure.
3. Orders & Shipping (Shopify)
Q: How to track my clothing order?
A: A tracking number is emailed once shipped. Check status via your Shopify order confirmation or our “My Account” page.
Q: Where do orders ship from, and how long is delivery?
A: We ship from 535 Airport Rd, Sheridan, WY, 82801. 2-3 days (U.S.); 4-7 days (EU/UK); 5-9 days (Canada/Australia).
Q: Is there free shipping?
A: Yes—free standard shipping worldwide on orders over $55 / £42 (applies to all T-shirts, jackets, and hoodies).
4. Returns & Exchanges
Q: What if the jacket I ordered is too small?
A: Email lilac.miser_04@icloud.com within 30 days (unused, tags attached). We’ll help exchange for the right size or process a refund via Shopify Payments.
Q: Can I return a hoodie if it pills after first wash?
A: If pilling is excessive (not normal wear), send photos within 14 days. We’ll offer a replacement or refund—normal minor pilling is fixable with a fabric shaver.
5. Other Questions
Q: Do your jackets have pockets?
A: Most do! Outerwear jackets have zippered side pockets (for storage); casual jackets/hoodies have kangaroo or side pockets—check Shopify details.
Q: Are your clothes suitable for outdoor activities (e.g., hiking)?
A: Our waterproof jackets and lightweight hoodies work for light outdoor use. For heavy hiking, look for “Outdoor-Ready” tags on Shopify (extra durable fabric).