Return & Exchange Policy
This policy covers returns/exchanges for our men’s T-shirts, jackets & coats, and hoodies & sweatshirts via our Shopify store. For inquiries, use the contact details below.
1. Eligibility Requirements
| Item Type | Return Window | Exchange Window | Key Conditions |
|---|---|---|---|
| T-shirts/Hoodies/Sweatshirts | 30 days post-delivery | 15 days post-delivery | Unused, unwashed; original tags attached; no stains, pilling, or fabric snags |
| Jackets & Coats | 30 days post-delivery | 15 days post-delivery | Unworn, no scuffs on zippers; waterproof coating intact; original packaging included |
| Defective Items | 48 hours post-delivery | 48 hours post-delivery | Torn seams, broken zippers, incorrect sizes, or faulty waterproof coating—photos required for verification |
2. Process Steps
- Request: Email lilac.miser_04@icloud.com with your Shopify order number, item type (e.g., waterproof jacket), reason for return/exchange, and supporting proof (e.g., photos of a snagged hoodie).
- Approval: We respond within 2 business days. Approved requests get a return address (our Sheridan hub: 535 Airport Rd, Sheridan, WY, 82801) and unique return ID.
- Ship Back: Send items within 7 days. Fold T-shirts/hoodies neatly; pack jackets in waterproof bags (to protect coatings); use original packaging or padded boxes.
- Finalization: Inspection takes 3-5 days. Eligible exchanges ship in 48 hours; refunds process via Shopify Payments in 3-5 business days.
3. Fee Details
- Defective/Wrong Items: We cover round-trip shipping (reimburse up to $18 / £14 via logistics receipt).
- Personal Reasons: You pay return shipping + 5% restocking fee (covers fabric inspection, jacket coating checks, and repackaging).
- Ineligible Items: Used/worn clothing, washed hoodies, jackets with damaged waterproof coating, or missing tags—refused, you bear return shipping costs.
Contact Us
- Address: 535 Airport Rd, Sheridan, WY, 82801
- Email: lilac.miser_04@icloud.com